Shipping Policy - Roy's Collections

Last Updated: August 2026

At Roy’s Collections, we are committed to making your shopping experience simple, reliable, and convenient. We carefully pack every order and aim to dispatch your purchase as quickly as possible.

1. Order Processing & Dispatch

All confirmed orders are generally processed and shipped within 24 hours of receiving the order.

Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time. In such cases, we will make every reasonable effort to dispatch your order at the earliest possible time.

Once your order has been shipped, you will receive the available shipping or tracking details through your registered contact information.

2. Delivery Time

After dispatch, delivery time may vary depending on your location and the courier service.

Generally, orders may be delivered within:

Metro & major cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, natural events, or other circumstances beyond our control.

3. Shipping Coverage

We currently ship orders across India, subject to courier service availability at the delivery address.

Please make sure that your shipping address, PIN code, mobile number, and other required details are entered correctly while placing your order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Roy’s Collections may offer free shipping promotions or other shipping-related offers. Promotional terms will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered mobile number, email, WhatsApp, or other available communication channels.

You can use the provided tracking details to check the current status of your shipment.

6. Delayed Delivery

While we aim to deliver your order within the estimated timeframe, delays can occasionally occur because of:

Courier or logistics issues
Incorrect or incomplete address
Weather conditions
Public holidays
High-demand periods or sale events
Remote delivery locations
Unforeseen circumstances

If your order is significantly delayed, please contact our customer support team and we will assist you.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information.

If an order is returned because of an incorrect address, incomplete address, incorrect PIN code, or unsuccessful delivery attempts, additional shipping charges may apply for re-shipping the order.

8. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and product before opening or discarding the packaging, as these may be required to investigate the issue.