Last Updated: August 2026
Welcome to Roy’s Collections. These Terms & Conditions govern your access to and use of the Roy’s Collections website and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
Roy’s Collections is an online eyewear and fashion accessories store offering products including:
Our products are available for purchase subject to stock availability.
By placing an order on our website, you confirm that:
If you are under the applicable legal age, you should use our website only with the involvement and supervision of a parent or legal guardian.
We make reasonable efforts to ensure that product descriptions, images, colours, specifications, sizes, and prices displayed on our website are accurate.
However, slight differences may occur due to:
Product images are provided for representation and may not always exactly reflect the colour or appearance of the physical product.
We do not intentionally misrepresent the characteristics or features of products offered for sale. This is consistent with the requirements applicable to e-commerce entities under Indian consumer protection rules.
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding the available options, including replacement, cancellation, or refund, as applicable.
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time without prior notice. However, the price applicable to your order will generally be the price displayed at the time the order is placed.
Applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation through your registered contact details.
Order confirmation does not necessarily guarantee fulfilment if circumstances arise such as:
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to the applicable refund process.
We may provide multiple payment options, including online payment methods supported by our payment partners.
You agree to provide accurate payment and billing information.
Roy’s Collections does not store complete card, UPI, or banking credentials on its own servers where payment processing is handled by third-party payment gateways.
Payment transactions may be subject to the terms and policies of the respective payment service provider.
Roy’s Collections aims to process and dispatch confirmed orders within 24 hours.
Delivery timelines depend on the destination, courier partner, weather conditions, public holidays, and other logistical circumstances.
For estimated delivery timelines and shipping-related information, please refer to our Shipping Policy.
We are not responsible for delays caused by courier partners, natural events, incorrect addresses, public holidays, or circumstances outside our reasonable control.
An order cancellation request may be accepted only if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return or exchange procedure.
For cancellation assistance, contact us as soon as possible after placing your order.
Returns and exchanges are governed by our Return & Refund Policy.
Products may be eligible for return or exchange only where they meet the conditions specified in that policy.
Returned products should generally be:
Products showing signs of use, damage, alteration, or misuse may not qualify for return or exchange, subject to applicable consumer rights and our published policy.
If you receive:
please contact our support team promptly.
We may request photographs or videos of the product, packaging, shipping label, and other relevant information to investigate the issue.
Where a valid issue is established, we will provide an appropriate resolution in accordance with our applicable policies and consumer law.
Roy’s Collections may run promotional campaigns such as:
Promotional offers may have specific eligibility conditions, validity periods, product exclusions, or usage limits.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
Roy’s Collections reserves the right to withdraw or modify a promotional offer where reasonably necessary, subject to applicable law.
If a product or promotional offer is displayed at an incorrect price due to a technical, typographical, or system error, Roy’s Collections reserves the right to review and, where appropriate, cancel the affected order.
If payment has already been collected for an order that is cancelled for this reason, the applicable amount will be refunded.
You agree not to:
All website content, including but not limited to:
is owned by or licensed to Roy’s Collections and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission.
Our website may use third-party services such as:
Use of such services may be subject to the respective third party’s terms and policies.
We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable due to:
To the extent permitted by applicable law, Roy’s Collections shall not be responsible for indirect or consequential losses arising from the use of the website or products, except where such limitation is not permitted under applicable law.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted.
Your personal information is handled in accordance with our Privacy Policy.
We may collect information necessary to process orders, provide customer support, arrange delivery, process payments, prevent fraud, and improve our services.
Roy’s Collections will handle personal data in accordance with applicable Indian data protection and privacy requirements. India’s Digital Personal Data Protection Rules, 2025 have also been notified by MeitY, so the site’s privacy documentation should be kept aligned with the applicable implementation requirements.
Roy’s Collections reserves the right to review, hold, or cancel transactions that appear suspicious or fraudulent.
Where necessary, we may request additional information to verify an order.
Any fraudulent use of payment methods, promotional offers, or website services may be reported to the appropriate authorities.
Roy’s Collections maintains a mechanism for receiving and resolving customer complaints.
For any concern relating to your order, product, payment, delivery, return, refund, or website experience, please contact us.
WhatsApp: +91 9674515992 (WhatsApp only)
Email: support@royscollections.com
We will make reasonable efforts to acknowledge and resolve complaints within the timelines prescribed under applicable law. The Consumer Protection framework requires e-commerce entities to maintain a grievance mechanism and provides requirements concerning acknowledgement and redressal of consumer grievances.
Grievance Officer: [Insert Name]
Designation: Grievance Officer
Email: support@royscollections.com
ROY’S COLLECTIONS
